Faktor Penyebab Kelelahan dan Stres Kerja Terhadap Personel Air Traffic Controller (ATC) di Bandar Udara “X”
(1) Pusat Litbang Transportasi Udara
(*) Corresponding Author
Abstract
Sebagai upaya dalam meningkatkan keselamatan penerbangan khususnya di bandar udara, maka perlu dilakukan kajian tentang fatigue dan Job Stress ATC yang memegang peranan penting dalam menjaga keselamatan khususnya penanganan terhadap pesawat. Maksud kajian adalah untuk mengevaluasi bagaimana peran kelelahan dan stres kerja ATC dapat diantisipasi untuk mencegah faktor human error. Tujuan kajian ini adalah memberikan bahan masukan kepada penyelenggara jasa angkutan udara dan instansi terkait untuk mencegah fatigue dan job stress dengan melakukan upaya-upaya yang maksimal. Hasil kajian ini mengindikasikan beberapa faktor yang mempengaruhi stres kerja, yang paling besar memberikan pengaruh adalah faktor beban kerja (workload) yang memberikan kontribusi sebesar 3.24, kemudian disusul oleh hubungan kerja (human relationship) sebesar 2.53, lingkungan kerja (working environment) sebesar 2.11 dan konfilk peran (role conflict) sebesar 2.12.
[Air Traffic Controllers Fatigue and Job Stress at X Airport ] In the effort to improve aviation safety, particularly at the airports, it is necessary to conduct the research concerning on the fatigue and job stress of the Air Traffic Controller (ATC) whom have an important role in maintaining aviation safety particularly in the aircrafts control and guidance. The purpose of this study is to evaluate the fatigue and job stress of the ATC so that it can be anticipated to prevent the occurrence of any human errors. The aim of this study is to provide the recommendation for aviation service operator and other related stakeholders in order to reduce the fatigue and job stress. From the conclusion, it is indicated that several factors affect the fatigue and job stress in which the most important factors (in descending order) are the workload (score 3.24), human relationship (score 2.53), the working environment (score 2.11) and role conflict (score 2.12).
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DOI: http://dx.doi.org/10.25104/wa.v42i3.243.139-148
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